Returns & Refunds
Not happy? We make it simple. Follow the 3 steps below — most refunds are processed within a week.
How to return in 3 steps
Email us at hello@amberskin.store within 30 days of delivery. Include your order number (found in your confirmation email) and the reason for the return.
We’ll send a prepaid return shipping label to your email within 1 business day. Print it and attach it to the outside of your package.
Drop off at any carrier location. Once we receive your item (3–7 business days), your refund is processed within 5 business days or your exchange is shipped.
Return window
30 days
from delivery date
Processing time
1–2 days
after we receive item
Refund issued
5 days
after inspection
What can be returned?
Common questions
How long do I have to return an item?
30 days from the date your order was delivered. We recommend checking your tracking confirmation email for the exact delivery date.
Is return shipping free?
For defective, damaged, or incorrectly sent items — yes, 100% free. For change-of-mind returns, a flat $4.95 return label fee is deducted from your refund.
When will I get my refund?
Once we receive and inspect your return (3–7 business days shipping + 1 day inspection), your refund is issued within 5 business days. It appears in your account 2–5 business days after that depending on your bank.
Can I exchange instead of returning?
Yes. Just note your preferred exchange item in your return email. Exchanges ship within 1–2 business days of us receiving your return. Shipping is free on all exchanges.
What if my item arrived damaged?
Email us a photo at hello@amberskin.store. We'll send a replacement or full refund immediately — no need to ship anything back.
I lost my order confirmation. How do I find my order number?
Check your inbox for an email from hello@amberskin.store with subject "Your AmberSkin Co order". If you created an account, you can also find it in My Orders. Still stuck? Email us and we'll look it up.
Still have questions?
Our team replies within 1 business day, Monday–Friday.